How we Work

121doc is committed to providing you with the best possible service and the safest, most effective treatment. Our order process is straight-forward but thorough, because we want to make sure that you get the most suitable treatment, whilst also enjoying all the benefits of our convenient service.

Step - Placing your order

Simply select the treatment you wish to purchase then complete the order process which includes:

• Registration
• Medical consultation
• Shipping and billing information
• Payment details
• Order confirmation

Please note at the payment details stage we only preauthorise your card with our bank. We will only take payment if the doctor approves your consultation and issues a prescription.

Step - Doctor reviews your consultation

Once your order has been placed, your consultation form is sent to one of our EU registered doctors. They will then either approve or decline your consultation. In the event that your consultation is declined, you will be notified by email and/or telephone and your order will be cancelled.

For orders which are approved, a prescription is issued and payment for you order is taken via our secure payment provider.

Step - Pharmacy dispenses your medication

Once your prescription has been issued, one of our pharmacists will dispense the medication. This is almost the same process that takes place in a hospital; your medication is taken from the shelf, date and batch numbers are checked and the required labels are printed. The pharmacist performs the final checks against the prescription and then your medication is placed into a courier envelope.

Step - Your medication is delivered

All orders are dispatched by 5.30pm Monday to Friday. 90% of our orders are dispatched by UPS and are delivered the next working day. Once you order is dispatched, you will be updated via email which will include your unique tracking number. Delivery is free of charge.